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By Fiona Westwood

Fiona Westwood offers sensible instruments and strategies aimed toward harnessing the mind and effort of pros to accomplish buy-in and dedication to alter of their corporations.

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This suits the limited resource base of smaller 34 Accelerated Best Practice organisations, as well as allowing the firm to more easily target its profile and image-raising activities. The choice selection is up to the organisation to make and must reflect its values and resources. Carrying out a ‘Practicality Check’ at this point is essential. Does our proposed choice reflect our values as these provide a constant frame of reference? Do we have or can we access sufficient resources to implement our choice?

People how effectively are individuals working? how effectively are departments working? how effective is cross department support? do we have excess capacity? do we have areas under pressure? is training required? 2. finance how quickly are we producing up-to-date information? how accessible is it? how accurate is our working capital information? how effective is our debt recovery? what is causing late/non-payment of fees? what are our current levels of work-in-progress? how recoverable are they?

For example, our structure will be different if we had decided to target ‘high volume, low skill’ client work from that which services ‘low volume, high skill’ levels. Internally, structure plays an integral part in the way firms make decisions. It can also influence the way that they are managed, how they deliver clients services and how well they respond to change. It will affect how resources are allocated, what reporting mechanisms are needed and the way in which communications and relationships develop.

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