Download Advanced Outsourcing Practice: Rethinking ITO, BPO and Cloud by Mary C. Lacity PDF

By Mary C. Lacity

A wealthy database of over 2,200 outsourcing preparations, studied throughout sectors and geographies, and over the years, from inception, via agreement signing, to results. This ebook has unheard of perception into the strong practices which were confirmed potent time and again.

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Extra info for Advanced Outsourcing Practice: Rethinking ITO, BPO and Cloud Services

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2009), “Effects of Offshore Outsourcing of Information Technology Work on Client Project Management,” Strategic Outsourcing: An International Journal, Vol. 2, 1, pp. 4–26. Reprinted with kind permission from Emerald. Chapter 6 Best-of-Breed versus Bundled Services? , and Hindle, J. (2010). To Bundle or Not to Bundle? Effective Decision-Making for Business and IT Services. OU/Accenture, London. Portions of the original paper are reprinted with kind permission from Accenture, Outlook Magazine, and the London School of Economics (LSE) Outsourcing Unit.

Are large or small departments more likely to outsource? The research results are inconclusive: effects of client size and department size on outsourcing decisions produce mixed results in both the ITO and BPO literatures. There are 26 findings that examined the relationship between the size of a client firm (measured as total assets, sales, and/or number of employees) and the decision to outsource or insource. , Delmotte and Sels 2008; Nam et al. , Ang and Straub 1998; Wahrenburg et al. , Grover et al.

Ang and Straub 1998; Wahrenburg et al. , Grover et al. 1994b). Studies of the size of the department also produced mixed results. , Miranda and Kim 2006). Industry Attributes. We coded 16 relationships between client industry and outsourcing. , Barthélemy and Geyer 2005). Nine studies found that some industries are more likely to outsource than others, but because researchers have used so many different industry classifications, there is no clear list of particular industries to report. , Oh et al.

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